Returns & Exchanges
Return Policy
We want you to love your purchase. If you're not completely satisfied, you may return most items within 7 days of delivery for a full refund or exchange.
Eligibility Requirements
To be eligible for a return:
- Items must be unworn and in original condition
- All tags must still be attached
- Items must be in original packaging
- Proof of purchase is required
How to Initiate a Return
Contact our customer service team at ZLK_Group@outlook.com with your order number and the items you wish to return. We will provide you with a return shipping label and instructions.
Refunds
Refunds will be processed within 3-5 business days of receiving your return. The refund will be credited to your original payment method.
Exchanges
If you'd like to exchange an item for a different size or color, please indicate this in your return request. Exchanges are subject to availability.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made items
- Intimate apparel and swimwear
- Sale items (unless defective)
Contact Us
If you have any questions about our return policy, please contact us at ZLK_Group@outlook.com.